Shipping and returns
What are the shipping costs?
Your order will always be shipped free of charge, for an additional charge you can add track and trace.
How can I return/exchange a product?
For environmental reasons, we have not included a printed returns form with your order. Simply register a return in our returns portal.
Returns
You have the right to withdraw from the agreement within 30 days without giving reasons. The easiest and fastest way to register a return is via our digital return form.
If you only return part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds.
We may wait to refund you until we have received the goods back.
You have the right to withdraw from the contract within a period of 30 days without giving reasons. The withdrawal period shall expire 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post or by e-mail). You can use the model withdrawal form for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
123watches we would like to offer the products at the best possible price. Unfortunately, this means that we are unable to refund the costs of your return to 123watches. We hope for your understanding.
Consequences of withdrawal
If you withdraw from the contract, we will refund all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 30 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds. We may withhold reimbursement until we have received the goods back, or you have provided evidence that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 30 days from the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the 30-day period has expired. You will bear the direct costs of returning the goods.
Our return address:
Tweespan 19, 3897AG Zeewolde
You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.